What steps San Diego techs perform for virus removal support

May 19th, 2015No Comments

Virus removal support can be tricky at times but our locals have a secret sauce that tends to work more than half the time.   You can solve the situation yourself if you are able to follow along.  Two things before you start:

  1. Backup as a CYA measure to an external hard drive using something like Drive Image XML
  2. Place all hyperlinked files below on a flash key if possible. The compromised computer’s network connection may not work.
    Virus Support

    Virus Support

It should be smooth sailing from here on out.  Just follow the steps below that our tech’s follow.

  • Create a local (admin) account and set a password to it.
  • Run jrt.exe on the compromised profile
  • Reboot
  • Download Hitman Pro, set the email to your junk address, and quickscan. Recommend to user to purchase after removing malware.
  • Reboot
  • Download Malware Malbytes, run quickscan in local user account, disable realtime protection.
  • Reboot
  • Browse the web and seeing if any popups come up. Check their virus protection. Remove crappy/licensed expired virus protection products like McAffee or Norton.
  • Run Microsoft Security Essentials if on 7 and they don’t have protection. It’s built into 8. It works fine if you have hitman pro working with it.
  • Save the showmypc.com to the desktop and tell them what it does for future remote support
  • **when things are bad** Perform malware malbytes in safe mode full scan and bounce with a LMI agent on or take the computer with you. This will take a while.

***Read this article for getting into Safe Mode in Windows 7 and 8.1***